Meter Information

ECG Celebrates 50years. +++ 50 Years of Powering the Socio-Economic Growth and Development of Ghana

What should I do if my power goes out?

If your power goes out and you have not been notified in advance, please check your electric meter. If the display shows a reading or there is a light blinking, the issue will be with credit for a prepaid meter. Get to the nearest pay point and buy credit unto your card.

If the power does not return, you can report an outage and check on outage status online. You can also call us at 0302 611611. You will be connected to our automated telephone system which will walk you through reporting your service outage. You will also have the option to speak directly with a customer service representative. Do not assume that ECG knows your power is out —PLEASE call us


ECG at 50



Connect With Us

Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611

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