The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

SMARTCASH - BOT

AREAS DEPLOYED


Kaneshie, Bortianor, Nsawam, Achimota, Dansoman, Korle-Bu

FEATURES

It is not a smart meter

A customer is issued a Radio-frequency identification (RFID) Card

It uses the contactless smart card/ Remote Card for loading money onto the meter from the vending point.

HOW TO READ YOUR MONTHLY CONSUMPTION

The monthly consumption is read from page 2 of the meter display. The first line of page 2 of the meter display shows the monthly consumption.

METER READING

The meter displays information in the display pages including:

  • Cumulative Energy consumed since meter was installed in kWh
  • Credit (money) left
  • Monthly Energy consumption
  • Monthly credit (money) used

BILLING

Billing for customers is computed by the meter. The meter receives the cash deposit made at the vending station and computes the tariff as and when customer consumes electricity in each month. Levies, VAT and NHIL are all computed inside the meter.

Service charge is also billed inside the meter at. It is deducted at the beginning of every month. Subsidies are given when a customer visits the vending station. The difference in service charge is also deducted at the vending station. (1st visit in new month).

 

 

 

 

callcenter1.jpg

Careers

 

Connect With Us

Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

Social Media