The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

ENERSMART (HOLLEY)

 

AREAS DEPLOYED

Ashanti East ECG Operational Region

FEATURES

It uses a smart GPRS technology 

It has a User Interface Unit                                                                               

A customer is issued a Radio-frequency identification (RFID) Card

It sends money from the Vending station to the meter through the RFID card

HOW TO READ YOUR MONTHLY CONSUMPTION

Obtain Statement from ECG

METER READING

The meter displays information in the display pages including:

  • Remaining credit kWh(page 1)
  • Remaining money left in cedis (page 2)
  • Power consumed in kW (page 12)

BILLING

Billing for customers is done on the server of the system. There is a communication of the meter with the server for billing to be done. The energy charge is done by the server whenever the meter communicates to the system server. The service charge, levies, VAT and NHIL and subsidies computations are done on the server and communicated to the meter.

Service charge is deducted on the 1st Day of the month.

Subsidies and difference in service charge are deducted on the 1st Day of every new month.

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Connect With Us

Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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