News and Events

The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

 

PRO/Western speaking to a section of the customers

The Western Regional Office of the Electricity Company of Ghana has embarked on a vigorous educational drive to sensitise customers on the PURC-approved electricity tariffs, and the billing and metering systems.

The educational campaign took the form of community town hall meetings, visits to selected state institutions, Churches, Mosques and other identifiable groups. The team also visited some radio stations in the Region for educational interviews.

 

The Power Ministry has applauded the Electricity Company of Ghana Limited for its efforts to collect outstanding bills owed it by various categories of customers.

This was contained in a letter  dated 28th June 2016 and signed by the Deputy Minister of Power, Hon. John Abdulai Jinapor. He further stated that the Ministry of Finance will continue to take steps to address the settlement of payment arrears of some

PRO/Volta engaging staff of Barclays Bank in the Volta Region

As part of efforts to sensitise the general public, and be more responsive to customer issues,  ECG engaged its customers working in several institutions in the Volta Region at their workplace.

The interactive sessions gave opportunities for customers in these institutions to understand ECG’s billing system, operations and the tariff structure. So far staff of institutions in two Districts; Ho and Hohoe, have benefitted from this initiative.

 

ECG has made immense strides with the introduction of Live Line maintenance system, especially in the Central Region.

The Live Line maintenance system allows maintenance works to be carried out on both 11kV and 33kV energised lines without taking customers off the national grid. The use of this unique facility across the nine operational districts in the region has been applauded by customers since the use of the system has reduced maintenance-related outages and attendant inconveniences.

A delegation of six (6) from the Electricité de Guinée (EDG) paid a 4-day working visit to the Electricity Company of Ghana Limited to learn about the implementation of the Prepayment Metering Systems starting from the Thursday 26th May 2016.

According to the head of the delegation, Dr.Kouyate Laye, who is also the Special Advisor to the MD, staff, and the public are resisting the prepayment system. Adding that while staff fears of being laid off, the public are panicking to pay a higher tariff.

The delegation is visiting three countries: Ghana, Senegal, and Togo.

A taskforce of the Electricity Company of Ghana (ECG) inaugurated by the Power Ministry is gearing up for an audit of some selected ECG meters to establish the veracity or otherwise of over-billing concerns of some consumers.

The Power Ministry, on Wednesday May 18, said the audit had become necessary owing to increasing complaints by consumers about faulty meters and their accompanying exorbitant charges.

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