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The Electricity Company of Ghana Limited wishes to inform the General Public that our Offices are Open from 8am to 5pm, Mondays to Fridays and our Customer Service Centers are Open from 9am to 2pm on Saturdays, and 1pm to 5pm on Sundays. Thank you. Always at your service.

Customers of ECG have been affected by unannounced outages for some weeks now, causing   a lot of uneasiness.  Many customers have turned to social media to vent their anger and frustration.

Responding to the numerous complaints by customers, the General Manager/Public Relations at ECG, Mr. William Boateng indicated that ECG has been affected by Generation challenges in the country. This means that ECG, the state distributor  for six regions in Ghana,  does not get enough power from its generators to supply to customers.

A research paper on “Using Tyre Ash as Ground Resistance Improvement Material – Health and Environment Perspective” by Engineers from ECG was awarded the best Presentation Award at the World Academy of Science, Engineering and Technology (WASET) Conference held at Holiday Inn, Wembley from the 23rd June to 24th June 2016.

 

PRO/Western speaking to a section of the customers

The Western Regional Office of the Electricity Company of Ghana has embarked on a vigorous educational drive to sensitise customers on the PURC-approved electricity tariffs, and the billing and metering systems.

The educational campaign took the form of community town hall meetings, visits to selected state institutions, Churches, Mosques and other identifiable groups. The team also visited some radio stations in the Region for educational interviews.

 

The Power Ministry has applauded the Electricity Company of Ghana Limited for its efforts to collect outstanding bills owed it by various categories of customers.

This was contained in a letter  dated 28th June 2016 and signed by the Deputy Minister of Power, Hon. John Abdulai Jinapor. He further stated that the Ministry of Finance will continue to take steps to address the settlement of payment arrears of some

PRO/Volta engaging staff of Barclays Bank in the Volta Region

As part of efforts to sensitise the general public, and be more responsive to customer issues,  ECG engaged its customers working in several institutions in the Volta Region at their workplace.

The interactive sessions gave opportunities for customers in these institutions to understand ECG’s billing system, operations and the tariff structure. So far staff of institutions in two Districts; Ho and Hohoe, have benefitted from this initiative.

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Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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