The Electricity Company of Ghana has held a media interaction with selected media practitioners in the Western Region.
The event, which brought together Senior Editors, Reporters, Programme Hosts and their Producers and the Regional Management Team of ECG under one roof was aimed at educating and updating media practitioners on the status of ongoing projects and other customer service issues of the Company. This forms part of ECG’s commitment to building strategic relationships with key stakeholders like the media, which is in line with the Company’s broad communication policy.
At the opening of the event, the Regional General Manager, Ing. Jacqueline Ofori-Atta, thanked the media for their support throughout the year and re-echoed the significance of the interactive forum, saying this commitment has led to the organisation of this media briefing. This, we believe, affords us the opportunity to interact with you and receive valuable feedback in the process. For us, engaging media practitioners is absolutely necessary because as reporters of news, you are also social actors with a key role to play in shaping the perceptions of our customers regarding our operations.”
Regional General Manager Ing.Jacqueline Ofori Atta addressing the press
Ing. Ofori-Atta further noted that in 2016, the region set out to achieve certain objectives, key amongst them were; to reduce Commercial Losses by 3% points, to reduce the debt profile by 20% through data cleaning by the end of 2016, and to ensure 105% collection of billed revenue. She added that several interventions were made by the region in line with these objectives. “Our operational plans (technical and commercial) so far, have all been informed by the desire to achieve these objectives.” According to Ing. Ofori-Atta, on the commercial front, the region launched the special revenue collection and protection exercise and assigned special teams to undertake debt collection. The prosecution of some defaulting customers in the districts, and most importantly, some audacious reforms to improve customer service were embarked on by the region. On the technical front, the region undertook numerous projects, some of which are still ongoing, to improve the reliability of the network and quality of supply to our customers.”
Ing. Ebenezer Ghunney (Regional Engineer), Alex Anwobor (Regional Commercial Manager) and Philip Osei Bonsu (Regional PRO) later took turns to briefly update the media on progress made in their respective areas of operation.
Ing.Ghunney addressing the press
Regional Commercial Manager Mr. Alex Anwobor addressing the media
Public Relations Officer Mr. Philip Osei Bonsu addressing the media
Media practitioners present had the opportunity during the open forum, to ask questions regarding the Company’s operations in the region. Issues raised bordered on the roll out of prepaid metering in other major towns in the region, delays in the service application process and the Energy Commission’s role in same, the impact of the revenue collection and protection exercise, debts owed by MDAs and MMDAs and how they are being handled.
Also present at the event were; Daniel Adjei-Larbi (Manager/Public Relations), Florence Adom Wenide (Regional HR Manager), Victor Nimo Afriyie (Regional Accounts Manager), and John Aidoo (Regional Materials & Transport Manager).
The Electricity Company of Ghana in the Western Region consists of eleven (11) operational districts spread over the whole of the Western Region and parts of the Central and Ashanti Regions. The region has a total customer population of over 350,000 and growing, who are served by about 673 dedicated staff.
Currently, the region has six bulk supply points (BSPs), thirteen primary substations and a total of 2,432 secondary substations, with a peak load demand of 200MW.
ECG Managers exchanging pleasantries.
A section of the media men after the briefing