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ECG Holds Dialogues With Customers in the Volta Region

 

The General Manager Public Relations welcoming the people present 

The Management of ECG Volta, has held separate dialogues with two key stakeholders in the Company’s operations – the media and Customers – within the Region. The engagements coincided with the celebration of the 2016 Safety, Health and Environment Week.

Speaking to selected senior media personnel, the Volta Regional General Manager, Ing. Joseph Forson, recounted some challenges the Company faced at the beginning of 2016. He stressed that despite the challenge of adequately supplying power to customers, due to power generation challenges, customers in the region were supportive and understanding throughout the period.

According to Ing. Forson, a perennial challenge militating against ECG’s smooth operation in the Region has been indiscriminate bush burning, which often burn High Voltage (HV) poles. “In 2015, 294 HV poles, valued at GH¢ 259,951.86 were burnt by uncontrolled bushfires. All the poles have been replaced at no cost to affected communities - This bleeds the Company’s limited resources”, he said.

Ing. Forson hinted that ECG has mapped out key fire prone areas in the region, and is educating community members in those areas on the dangers of lighting uncontrolled bush fires on their farms. In addition, the Company is creating adequate fire belts around all wooden poles, while replacing some wooden poles with Steel tubular ones.

The engagement with customers was an Open forum. Customers from various communities had the opportunity to interact with the entire Regional Management team and the General Manager of Public Relations, Mr. William Boateng. For several hours, the customers enumerated their challenges and concerns in accessing services from the Company. Issues raised included delayed delivery of services, poor customer service and unannounced outages.

Management assured the customers that all concerns will be dealt with promptly, to ensure that customers enjoy the Company’s promise of quality, reliable and timely delivery of electricity services.

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Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
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Email: ecgho@ecggh.com

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