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ECG Western Region Engages Keep Fit Clubs


The Electricity Company of Ghana in the Western Region has begun an exercise to engage the various Keep Fit Clubs in the Sekondi-Takoradi metropolis. This is in line with one of the Company’s strategic pillars of ‘Improving Customer Service Delivery’.
The exercise, which is an initiative of the PR Unit in the Region forms part of the Company’s stakeholder engagement and communications strategy. The focus is to enlighten customers on some customer service issues – service application process/charges, response to fault complaints, illegal connection, revenue collection and power outages.
Currently, there are five active Keep Fit Clubs, with a membership population of about two hundred each, in the metropolis. The series of engagements began with a visit to the Body Body Keep Fit Club on May 1, 2017. The team, led by the Regional Public Relations Officer (PRO), Mr. Philip Osei Bonsu, began their engagement at 8:30am and the forum lasted for close to two hours.
Members of the Club were also given various literatures on the activities of ECG for them to further acquaint themselves with the Company’s operations.
Speaking after the forum, President of the Club, Former Black Stars Defender Stephen Baidoo, expressed gratitude to the team and the entire Company for demystifying technical complexities in our operations for their understanding. “Hitherto, we only associated the name ECG with dumsor. This is a good opportunity to understand how the different bodies in the power sector work, and what work goes into the provision of electricity to our homes. I encourage the Company to hold these meetings regularly so we can fully address all outstanding issues.”
Expressing his satisfaction with the Club’s reception of the team and the general success of the engagement, the Regional PRO, Mr. Osei Bonsu, said; “the questions that came during the forum show how concerned our customers are about the work we do. This has met our expectations, and we hope to replicate same in the coming weeks with other Keep Fit Clubs.”
He further stated that the aim of the Company is to constantly engage our customers who are our major stakeholders, and address their concerns and suggestions in providing satisfactory customer service.

PHILIP OSEI BONSU (PRO/WR)

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