Types of Meters

ECG Celebrates 50years. +++ 50 Years of Powering the Socio-Economic Growth and Development of Ghana

The power lines that serve your home or business have a variety of protective devices designed to keep your power on during storms and other severe weather. There are several reasons your lights might blink during a storm, but the most common cause is tree movement. Despite our best efforts to trim trees near power lines, trees may come in contact with our lines during strong winds. When that happens, your lights may dim or you may lose power for a few seconds. It's important that our customers allow us to trim trees near power lines to minimize these types of disruptions.

There are scheduled outages and unexpected outages.

Scheduled Outages
You may receive a notice or a phone call about a scheduled outage that will interrupt your service. It means crews will be performing maintenance or upgrading equipment that serves you or your neighborhood.

We'll let you know a day in advance and try to be as accurate as possible, but the outage may not begin or end at the exact time. Occasionally, weather and operational issues may cancel a scheduled outage.

Unexpected Outages
Our crews work around the clock to restore service following a variety of unexpected outage causes:

Weather — Lightning, wind, rain, excessive heat/cold that may have impacted our electrical equipment.

Equipment — Wear and tear. Many things fall under this category. Could include overhead electrical equipment, underground electrical equipment and transmission equipment. This could include small connections at the customer's residence to transmission lines that serve thousands of customers.

Miscellaneous — Mechanical damage, construction error, fire, etc.

Animal — Contact with electrical equipment.

Trees — Fallen trees, branches, tree growth into equipment.

Human — Accidents, vandalism or other human caused outages

Although a portable generator can be a valuable tool, it can also be very dangerous if not installed or used correctly. Here are a few tips:

  • Use your generator only to run specific appliances, and locate it outside so poisonous carbon monoxide fumes don't enter your home.
  • If you use a standby generator, be sure it's professionally installed and inspected according to local and National Electric Codes (NEC).
  • Always follow the manufacturer's instructions to avoid injuring or damaging your generator or appliances.
  • Never plug a generator directly into any electric outlets. Generators can feed electricity back into the power lines, putting you and our line workers in danger. Generators should only be electrically connected to the house electrical system through a professionally installed and inspected electrical transfer switch that meets local and National Electrical Codes (NEC), and that isolates the home and generator from the Electrical Utility System service to your house.

  • Turn off all the appliances you think were on before the power went out.
  • Use flashlights instead of candles to reduce fire hazards.
  • Keep your refrigerator and freezer doors closed as much as possible to prevent food spoilage. Food should stay frozen for about one full day and fresh in the refrigerator for about four hours.
  • Unplug your electronic equipment, including computers.
  • Leave a light or radio on to let you know when you have service again.
  • Don't wire an emergency generator into your home electrical system. Backfeed into power lines could injure or kill a lineman working to get electricity restored.
  • Use your generator only to run specific appliances, and locate it outside so poisonous carbon monoxide fumes don't enter your home.
  • If you see a downed power line, stay away. Treat all power lines as if they are carrying electrical current, and never touch or move one.
  • After an outage, wait a few minutes before turning on major electrical appliances. This will help eliminate problems that could occur if there's a sharp increase in demand immediately after power is restored.
  • If you think power has been restored to your area, but your home is still without power, report your outage online or call us at (0302) 611611.
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Head Office
Electro Volta House
P.O. Box 521, Accra
Tel: +233 (0)302 676727-47
Fax: +233 (0)302 666262
Call Center: +233 (0)302 611611
Email: ecgho@ecggh.com

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